Privacy policy

Privacy Policy

Last updated: June 3, 2026

At Kidoro, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we collect it, the purposes for which we use it, and the rights you have regarding your personal information.

1. Data Controller

Kidoro

  • Email: support@kidoro-safety.com
  • Support hours: Monday–Friday 09:00–18:00, Saturday 09:00–12:00, Sunday closed
  • Response time: within 24 hours on working days

2. What personal data do we collect?

When you visit our website or place an order, we may collect the following personal data:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • IP address
  • Order details and purchase history
  • Device and browser information
  • Marketing preferences and consent, where applicable

3. How do we collect your data?

  • Directly, when you place an order, subscribe to our newsletter, or contact us through forms on our website
  • Automatically, through cookies and analytics tools such as Google Analytics
  • Through transactional and marketing emails, for example via Klaviyo, where consent has been given

4. For what purposes do we use your data?

  • Processing and fulfilling orders
  • Communicating with you about your order (confirmations, status updates, invoices)
  • Providing customer support
  • Sending newsletters and promotional offers, where you have given consent
  • Personalising your shopping experience
  • Analysing website performance and visitor statistics
  • Complying with legal and tax obligations

5. Legal basis for processing

  • Your consent — for example, when subscribing to our newsletter or accepting cookies
  • Performance of a contract — such as placing and fulfilling an order
  • Legal obligations — including accounting and tax record-keeping requirements
  • Legitimate interests — such as analysing data to improve our services and website

6. Who has access to your data?

Your data is stored securely within the Shopify platform, and access is restricted to authorised personnel only. To operate our store and provide our services, your personal data may be processed by the following parties:

  • Shopify — e-commerce platform
  • Payment providers — to process your payment securely
  • Google — analytics and advertising services
  • Klaviyo — email marketing services, where consent has been given

All third parties process personal data in accordance with applicable data protection laws, including the UK GDPR.

7. Cookies

Our website uses cookies for the following purposes:

  • Ensuring the proper functioning of the store
  • Saving user preferences
  • Analysing website traffic (Google Analytics)
  • Marketing purposes, where consent has been given

When you visit our website for the first time, a cookie banner is displayed allowing you to accept or reject cookies.

8. Data retention period

We retain personal data for a maximum period of two years, unless a longer retention period is required by law.

9. Children's privacy

Our website and online store are intended for use by adults (such as parents and guardians) purchasing on behalf of a child. We do not knowingly collect personal data directly from children through our website. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.

10. Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (the "right to be forgotten")
  • Withdraw your consent at any time
  • Restrict the processing of your data
  • Lodge a complaint with the relevant data protection authority (such as the ICO in the United Kingdom)

To exercise any of these rights, please contact us at support@kidoro-safety.com.

11. Protection of your personal data

Kidoro implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or unlawful disclosure. All personal data is stored on secure servers provided by Shopify, access is strictly limited to authorised personnel, and all communication is secured using encryption technologies.