Shipping Policy

Delivery area

Kidoro currently ships to the United Kingdom, Canada, and Australia. We do not offer shipping to other countries at this time.

Shipping costs

We offer free standard shipping on all orders to the UK, Canada, and Australia. This means:

• No minimum order value
• No hidden fees
• No additional shipping charges

At this time, we do not offer paid shipping options such as express delivery.

Order processing time

All orders are carefully processed and packed within 1–2 business days, Monday to Friday.

Delivery time (transit)

Once dispatched, orders are typically delivered within 1–8 business days, depending on the delivery location and carrier conditions.

Total delivery time

The total delivery time, from placing the order to delivery, is estimated at 2–10 business days.

Shipping Method	Delivery Time	Cost
Standard Shipping	2–10 business days	Free

Order cut-off time

Orders placed before 11:00 PM (UK time) are generally shipped on the next business day.

Tracking information

All orders are shipped using a trackable method. Once your order has been processed and dispatched, you will receive a shipping confirmation email containing a tracking number, so you can track your order at any time.

Delayed or lost shipments

If your delivery is delayed or appears to be lost, our customer service team is ready to assist you promptly. Please contact us and we will investigate the issue and provide an appropriate solution.

Business days

Business days are defined as Monday to Friday, excluding weekends and public holidays.

Delivery delays disclaimer

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, such as adverse weather conditions, public holidays, high carrier workloads, or hard-to-reach delivery locations.

Contact information

• Email: support@kidoro-safety.com
• Response time: within 24 hours on working days
• Support hours: Monday–Friday 09:00–18:00, Saturday 09:00–12:00, Sunday closed